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Rights and responsibilities 

Patients have rights to:

  • Be registered with a GP
  • Be offered a health check
  • Receive emergency care at any time
  • Receive appropriate drugs and medicines
  • Be referred for a specialist opinion where appropriate
  • Choose whether or not to take part in medical research or student training
  • To have involvement in decisions around the treatment and care you receive
  • To have a choice of treatment options including any referral to Secondary Care
  • To be treated with dignity, respect and with due regard for age, sex, religious persuastion, sexual orientation, racial origin, clutural and linguistic background and any disability

 

Patients have responsibilities to:

  • Try, where possible to use our service within the resources available
  • Cancel a pre-booked appointment
  • Not be violent or display abusive behaviour (please read our zero tolerance statement)
  • Maintain good relations with the Practice

We aim to keep access open as long as possible throughout the day in order to enable patients to contact us with their queries. However, due to high demand at present it is often not possible to keep access via telephone and eConsult open throughout the day.  You may therefore be advised that our telephone calls are accepting urgent calls only and our eConsult access is closed early. We apologise for any frustration this may cause, but please be assured we are continuing to ensure we are providing as many appointments as possible for our patients.

ADMINISTRATION QUERIES

For queries such as reports and sick notes.

eCONSULTS

Appointment requests and medical advice.

PRESCRIPTION REQUESTS

Find out how to order repeat prescriptions online.

REGISTER

Register as a patient with the practice.