Have you considered self care?

Many things get better by themselves, or with simple measures.  If you need help with self-managing your problem, we recommend the following:

However, if you still require our help, we have a number of options available, outlined below.


For problems that do not need a face to face consultation, you can access help online via eConsultations.  A doctor will reply within one working day.  This service can also be used to contact reception for administrative queries, and the relevant links are at the bottom of this page. 

Same day access

This is offered at all three sites 8.30am – 4pm weekdays (although see below for practice closures on certain days).

Doors and phone lines open at 8am (8.15am for Student Health), and you can either:

1) Turn up at the practice and request an appointment. You can then either wait in the waiting room or come back at your allocated time, depending on the wait and your preference.

2) Telephone the practice on 0151 285 4578. A doctor will then phone you back to help you access the most appropriate care.

We try to keep an even spread of appointments through the day, meaning they shouldn’t all suddenly get booked up first thing in the morning, however there may come a point in the day when we cannot put any further patients on the list other than those in exceptional circumstances.

Due to the nature of the same day appointments there is no specific choice of clinician. The receptionist will ask you to give/write a brief description of the problem so that you are seen appropriately.  Please be aware that the Student Health Centre is mostly nurse led, but if you need to see a GP at Student Health there are pre-bookable GP appointments available.

Pre-booked appointments

To ensure continuity of care, and give the option of a specific pre-booked time and date, you can book ahead with individual clinicians. This can be done at reception, over the phone, or on-line. The wait for a pre-booked appointment may be over a week. It is essential that you arrive on time. If you fail to attend without a good reason on multiple occasions this service will be withdrawn. 

Telephone consultations

Ring us and leave a contact number. One of our clinicians will call back. There are many problems we can deal with over the phone, especially if no examination is required and the problem is not too complex. A prescription can be provided if necessary

Lateness policy

If you are late for your appointment, you may need to re-book.  This is to ensure that other patients are not delayed, and because most problems cannot be adequately managed in anything less than the already restricted consultation time.

Practice closures

At certain times the practice closes within the usual advertised opening hours:

-Wednesdays: Closed 12-2pm weekly, and all afternoon from 12pm on the following Wednesdays in 2019 for training: 24th April, 29th May, 26th June, 24th July, 28th August, 25th Sept, 30th Oct, 27th Nov.

-Thursdays: No Same Day Access at the Pembroke Place site after 11am, due to the Homelessness clinic being held that day.

Student Health is usually closed during university holidays.

Contact reception

Contact reception online for administrative queries such as reports and sick notes, with a reply by the end of the next working day.


Get advice about a specific condition, or general advice from one of our clinicians with a reply by the end of the next working day.

Online Services

Book appointments, order repeat prescriptions, and even access your GP records online.


Register as a patient with the practice.