Appointments
Have you considered self care?
Many things get better by themselves, or with simple measures. If you need help with self-managing your problem, we recommend the following:
- NHS Website
- Live Well Liverpool – directory of local care and support services, activities, and information.
- Your local pharmacist
However, if you still require our help, we have a number of options available, outlined below.
eConsultations
If your problem is not suitable for self care, please submit an eConsultation via the home page of our website. We will contact you by the end of the next working day at the latest, and help you get the right help, with the right person, at the right time.
Appointment requests for patients under 18, or those unable to submit an online form, can still be made via telephone or by presenting to reception.
Lateness policy
If you are late for your appointment, you may need to re-book. This is to ensure that other patients are not delayed, and because most problems cannot be adequately managed in anything less than the already restricted consultation time.
Patients seeking advice from abroad
Please note that we cannot offer medical advice or consultations for patients who are currently abroad, whether you are on vacation, or working abroad, or for any other reason. This is in keeping with advice from our medical indemnity organisation, which can be seen HERE.
You are advised instead to seek medical advice local to where you are.
We aim to keep access open as long as possible throughout the day in order to enable patients to contact us with their queries. However, due to high demand at present it is often not possible to keep access via telephone and eConsult open throughout the day. You may therefore be advised that our telephone calls are accepting urgent calls only and our eConsult access is closed early. We apologise for any frustration this may cause, but please be assured we are continuing to ensure we are providing as many appointments as possible for our patients.
ADMINISTRATION QUERIES
For queries such as reports and sick notes.
eCONSULTS
Appointment requests and medical advice.
PRESCRIPTION REQUESTS
Find out how to order repeat prescriptions online.
REGISTER
Register as a patient with the practice.