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Contact NHS 111 if you need urgent care over May Bank Holiday weekend


The local NHS is reminding people that they can still access urgent care over the Bank Holiday weekend at any time – including on Bank Holiday Monday (3 May) when GP practices will be closed.

Patients needing a face to face appointment with a health professional are being asked to contact NHS 111 first, who will help direct people to the most appropriate service for treatment.

NHS 111 is staffed by a team of trained professionals and clinicians who will provide instant over the phone triage, and can offer pre-booked face to face appointment slots at an NHS Walk-in Centre, an out of hours GP practice, or a local hospital A&E department if required.

This system is in place to help ensure patients get the care they need as quickly and easily as possible, and will also safely socially distanced while they wait to be seen.

However, people should still dial 999 as normal in a medical emergency, when someone is seriously injured, their life is at risk, or they could be having a heart attack or stroke – every second counts with these conditions.

People should not turn at one of the city’s hospital A&E departments without an appointment unless it really is a life-threatening emergency as they get extremely busy over bank holidays. Instead, contact NHS 111 first, as this really is the best way to get seen quickly and to get the help that you need.

People are also reminded that they can access an appointment at a local NHS Walk-in Centre which continue to operate daily between 8am–8pm, by calling 0300 100 1004 to arrange an appointment directly.

Some local pharmacies will also continue to be open over the bank holidays, but some will operate with reduced hours. Please click here to view a list of opening times for pharmacies in Liverpool.

To access NHS 111, go to 111.nhs.uk or dial 111 at any time – it operates 24 hours a day, every day.

BSL users can use the NHS 111 video interpreter service by going to www.interpreternow.co.uk/nhs111.


Content provided by NHS Liverpool Clinical Commissioning Group (CCG). For more information, please visit www.liverpoolccg.nhs.uk.

Published on Fri, 30 Apr 2021 13:31:16 GMT
Modified on Fri, 30 Apr 2021 13:31:37 GMT

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